Customer support employee French-English/German-English 32/40h Maastricht

Beschrijving

As a sales minded customer support employee you will support the online shop with both customer care as commercial activities in Business to Customer. Inbound customer care calls, inbound sales calls, emails handling, chat and pro-active (outbound) chat are the main activities. Therefore you should be able to answer questions about pricing, shipments, delivery times, etc. But also, you should be able to advice potential customers on product choices via phone or chat.

Requirements

- Native level of German-English or French-English
- Good communication and writing skills;
- Strong PC and Internet skills;
- Customer oriented profile and enthusiastic personality with a positive "can do" attitude;
- Education: undergraduate level or equivalent;
- Experience in Telesales or eCommerce are a plus.

What do we offer?
- Competitive salary; 
- Flexible working hours;
- Full-time paid training of 1,5 weeks. It starts on 19 March 2012; 
- Excellent development potential for a paid MBO degree for Contact Center Agent;  
- Also growth opportunities to become a MBO certified Supervisor;
- A fun and varied job in an international working environment;
- An opportunity to gain experience within the worldwide leader in contact center management;
- Travel expenses are offered to an amount of €133,25 per month using your own transport and 100% using public transport.

Selection procedure
If you are interested in this vacancy, you can apply by clicking on the button 'solliciteer direct'. Your application will be sent directly to the recruiter in charge. If you have any questions, please contact Linsey Berben 06-53634259.

Extra informatie

Status

Inactief

Opleidingsniveaus

MBO, HBO

Plaats

Landelijk (dus ook bij jou in de buurt)

Dienstverbanden

Parttime (overdag), Avondwerk, Weekendwerk