Beschrijving
! You will need to work in Belfast !
Desired Qualities, Behaviours, and Skills:
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Handle inbound sales contacts from customers (phone or live chat)
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Achieve excellent customer satisfaction; business results and sales related KPIs including Close Rate & Revenue Per Call
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Become a true champion in delivering a world-class customer service
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Make a meaningful difference to the people you engage with to build excitement about Brand & Products
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Drive an outstanding customer experience, which is relevant, memorable and personable, by profiling each customer’s individual needs
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Accountability and ownership for overall performance
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Consult with Customers to identify needs and build a total solution
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Take ownership of the customer experience and satisfaction on all interactions
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Ability to multitask by effectively dealing with 3 customers at once (Chat only)
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Have a Fun outgoing personality
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Work both individually and as part of a team to promote a positive and energetic working environment
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Be comfortable in a fast-paced, performance-based environment where all interactions are monitored, recorded, and assessed
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You enrich the lives of others and are inspired to provide a truly exceptional experience one customer at a time
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Flexible and adaptive to changing technologies, processes, and environments
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Ability to work and make decisions with minimal supervision
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Strong listening skills (adaptive communication and active listening)
Education and Experience:
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A strong sense of humour is required
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Fluency in written and spoken English & Dutch
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1-2 years proven experience in a customer service environment
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Ideal candidate will have owned or have experience using various technology gadgets on the market including; Mac, iOS systems, Android, tablets, smart phones
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Professional verbal and written communication skills
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Technical aptitude (computer literate, able to quickly learn new applications)
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Excellent judgment and decision-making skills
SALARY £15,000
HOURS OF WORK 40 hours per week on a rotational shift pattern, Monday - Sunday 8am to 9pm.
TRAINING
Your training will be conducted in a classroom and will last 4 weeks (typically Monday – Friday 9.00am – 6.00pm) with an accredited trainer. This world class training includes self-learning, group activities, personal study time, call listening, operations shadowing and reverse shadowing and daily quiz to check your knowledge.
Benefits:
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28 days holiday (rising after 2 years)
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Staff Discount Scheme
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Eye Care Scheme
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Cycle to Work Scheme
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Childcare Vouchers
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Annual Reward & Recognition Ceremony
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Cakes and fruit on a Friday
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Pension Scheme
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Team events
Belfast may be a small city but don't let the size fool you.
Belfast is the cheapest city in the UK to live and work; it is the capital of Northern Ireland and a dynamic, growing city with millions being invested in regeneration. Tourism is thriving too, with new visitors discovering our humour, hospitality, scenery and quality of life. Northern Ireland is also home to much of the filming of ‘Game of Thrones’ as well as other HBO, Universal & BBC productions.
Relocation Package (if required):
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Reimbursement of travel costs (up to £250)
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Accommodation provided on arrival in Belfast city centre hotel
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Relocation class on first day
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Ongoing relocation support
Extra informatie
- Status
- Inactief
- Opleidingsniveaus
- MBO, HBO, Universiteit
- Plaats
- Landelijk (dus ook bij jou in de buurt)
- Dienstverbanden
- Fulltime (startersfunctie), Tijdelijke fulltime baan
Landelijk | Callcenter bijbaan | Marketing en communicatie bijbaan | Bijbaan receptioniste | Sales bijbaan | Fulltime (startersfunctie) | Tijdelijke fulltime baan | MBO | HBO | Universiteit
