Dutch Speaking Ecommerce Customer Support

Beschrijving

! YOU WILL WORK IN BELFAST !

• High level of professionalism and customer service skills 
  
• Responsible for resolving customer queries via email and telephone. 
  
• Maintain and promote a positive attitude whilst meeting productivity goals. 
  
• Maintain high confidentiality at all times.
  

Essential Criteria:

• Fluency in written and spoken English & Dutch 
  
• Customer Focus - 6 to 12 months excellent customer service experience 
  
• Specialist Expertise - Proficiency with MS Office, internet, and strong working knowledge of PC based internet and software applications. The ability to learn and adapt to new software 
  
• Responsibility for Results - Ability to work in a customer focused environment with set targets on handling times and customer satisfaction that must be achieved daily, as well as experience in communication with external customers (email & phone) 
  
• Working with others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale Proven problem solving skills and experience in delivering practical solutions. 
  
• Effective Communication - Conveys information concisely and effectively. Excellent communication skills both verbal and written. 
  
• Problem Solving - Demonstrated initiative and a well developed sense of urgency and follow through. 
  
• Planning & Organising - Ability to multitask, plan and organize. 
  

Extra informatie

Status

Inactief

Opleidingsniveaus

MBO, HBO, Universiteit

Plaats

Landelijk (dus ook bij jou in de buurt)

Dienstverbanden

Fulltime (startersfunctie), Tijdelijke fulltime baan