Dutch Microsoft Forum Moderator needed

Beschrijving

! You are required to work in Belfast !

Responsibilities:

• Interact with customers via an online community and e-mail, answering users’ product/service related questions 
  
• Deal on limited basis with users’ service and billing questions via inbound calls (French and German only) 
  
• Owning and resolving technical issues for Microsoft customers using the tools and resources provided 
  
• Effectively communicate with customers via the forum and by email, creating a positive customer and partner experience following defined process. 
  
• Answer, create, merge, split, and moderate posts and threads in the Answers Platform to manage forum traffic 
  
• Prioritize customer engagement to meet Service Level Agreement (SLA) based on the nature of the case 
  
• Drive customer satisfaction and market share for Microsoft 
  
• Set alerts or notifications and add tags (meta data) on threads and posts 
  
• Block or ban certain users with SPAM like activities and ensure an abuse free environment
  

Essential Criteria:

• Fluency in written and spoken English & Dutch 
  
• Customer Focus – Demonstrates 6 months experience in a customer service environment. 
  
• Specialist Expertise- Demonstrates excellent technical proficiency and reasonable knowledge of Microsoft products 
  
• Working with Others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards. Takes an active role in generating a pleasant, productive and professional working environment. 
  
• Planning & Organising - Ability to multitask, plan and prioritise workload, and work on their own accord 
  
• Effective Communication - Excellent communication skills both verbal and written. Experience of dealing with internal/external customers. 
  
• Resilience - Demonstrates resilience and ability to work on own initiative. 
  
• Problem Solving - Demonstrates problem solving and troubleshooting skills. 
  
• Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets. 
  
• Managing Change- Ability to work effectively in a fast-pace, dynamic and changing environment. 
  
• Negotiation and Influencing - Excellent negotiation skills and ability to deal confidently with escalations/complaints.
  

Belfast may be a small city but don't let the size fool you.

Belfast is the cheapest city in the UK to live and work; it is the capital of Northern Ireland and a dynamic, growing city with millions being invested in regeneration. Tourism is thriving too, with new visitors discovering our humour, hospitality, scenery and quality of life. Northern Ireland is also home to much of the filming of ‘Game of Thrones’ as well as other HBO, Universal & BBC productions.

Relocation Package (if required):

• Reimbursement of travel costs (up to £250) 
  
• Accommodation provided on arrival in Belfast city centre hotel 
  
• Relocation class on first day 
  
• Ongoing relocation support
  

Extra informatie

Status

Inactief

Opleidingsniveaus

MBO, HBO, Universiteit

Plaats

Landelijk (dus ook bij jou in de buurt)

Dienstverbanden

Fulltime (startersfunctie), Tijdelijke fulltime baan