Scheduling Specialist - Dutch Speaker (Hybrid) in Lisbon

Beschrijving

Scheduling Specialist - Dutch Speaker (Hybrid)

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. With a worldwide network of R&D, innovation labs and delivery centers and ‘Ideapreneurs’ working in 50 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

Job Description

As a Scheduling Specialist with HCL Technologies, you will be supporting our Dutch stakeholders’ Service Provider network, ensuring that their service coordination is functioning at optimal levels. The ideal candidate will be a self-starter with excellent communication and negotiation skills, someone who is highly attentive to all stakeholder details and able to prioritize client driven tasks. 

Responsibilities

• Monitor and balance stakeholder call activity and the workload of external Service Providers, utilizing internal database systems
• Identify barriers that limit the working capacity of external Service Providers and communicate with field management to implement fixes to service issues; lowering the optimization of workload efficiency and call queue management (maintaining this process until the service issues are resolved)
• Contact stakeholders and their dedicated support service team to negotiate the best possible arrival time for Service Providers to complete necessary product upkeep
• Create and maintain strong working relationships with external Service Providers and Field Managers to meet and exceed field metrics
• Implement and meet established cost targets, through negotiation with stakeholders and ensuring strict process compliance of all other KPIs

Qualifications & Skills:

• High School Degree, GED or equivalent
• Bachelor’s Degree in any related field is preferred
• Experience with cross-functional engagements is preferred
• Advanced level usage of the Microsoft Office Suite, particularly to platforms that allow issue documentation and frequent updates to drafted content
• The ability to multi-task and analyze various profiles at the same time, as is relevant to solve any arising issues
• Role model behaviours and accountability for personal errors and correction
• Specialized Customer Service skills, especially with strong capacity to influence customer opinion and direction

Required Language Thresholds:

• Dutch (Level C1/C2)
• English (Level B2)

What We Offer:

• Hybrid working model
• Work Schedule: Day Shift (Monday to Friday)
• Competitive Salary
• Meal Allowance on Card
• Career Progression Opportunities
• Parenthood Program
• Well rounded Health and Life Insurance Packages
• On-site gym: includes indoor pool access, fitness classes, and a football pitch
• Staff Canteen with varied food options and river-facing balcony seating

Extra informatie

Status

Inactief

Opleidingsniveaus

Middelbare school

Plaats

Lisbon

Werkuren per week

155037

Dienstverbanden

Fulltime (startersfunctie)