Beschrijving
Description: System Analyst – Dutch Speaker (Hybrid)
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age; with a worldwide network of R&D, innovation labs and delivery centers and ‘Ideapreneurs’ working in 50 countries. HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.
Job Description
As a System Analyst you will play a critical role in assisting clients as a system expert, providing excellent technical customer support. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.
Responsibilities
- Manage systems access approvals from the client, end customers, partners, and third parties. Manage access controls for new personnel starters, movers and leavers (employees/contractors)
- Perform security license validation (cost down process). Coordinate scrub process (which is list of/report of individuals and what systems each person has access to), to perform oversight/control review of such access; forward any system requests/changes to appropriate approver
- Perform UAT/Regression testing (service delivery focus); perform Zero Test for CRM (i.e., test before business/production start); perform business systems projects with respect to PEGA/CLICK
- Provide incident management and support, perform ground plan maintenance; Perform escalations for service confirmations
- Customer account management; Provide Business Continuity Plan (BCP) support for service delivery
- Provide standard and non-standard service delivery reporting
Requirements: Qualifications & Skills
- Minimum 2 years of experience in similar role
- Relevant educational degree with relevant work experience
- Experience in analysing and documenting business and technical processes
- Extensive hands-on experience in industry leading products for ticketing and call management
- Analytical, attention to detail, dependability, integrity, adaptability, ownership and customer focus are the key competencies required for the role
Required Language Thresholds:
- Dutch (Level C1/C2)
- English (Level B2)
Offer: What We Offer:
- Hybrid Working Model
- Work Schedule: Day Shift (Monday to Friday)
- Competitive Salary
- Meal Allowance on Card
- Career Progression Opportunities
- Parenthood Program
- Well rounded Health and Life Insurance Packages
- On-site gym: includes indoor pool access, fitness classes, and a football pitch
- Staff Canteen with varied food options and river-facing balcony seating
Extra informatie
- Status
- Inactief
- Opleidingsniveaus
- Middelbare school
- Plaats
- Lisbon
- Werkuren per week
- 155023
- Dienstverbanden
- Fulltime (startersfunctie)
ICT bijbaan | Fulltime (startersfunctie) | Middelbare school
