Customer service employees wanted in several languages in Amsterdam

Beschrijving

As a Customer Service Executive you will report to a Team Leader in Customer Service. We are looking for employees for the following languages:

- Arabic (flex, weekend flex shifts and summerproject)
- German (flex and late flex shifts)
- Swedish (weekend flex shifts)
- Norwegian (flex shifts)

This is the explenation of the sevarl shifts:
Flex: Main focus on working from Monday to Friday + 2 weekend days per month. 40h = 5days/week so when you have a weekend shift then you'll have the days off in the week. Shifts start at 8,8.30,9, 9:30 and 10:00 + max 4 times per month a late shift 14:30-23:00.
Flexible late: Main focus on working from Monday to Friday +2 weekend days per month. 40h = 5days/week so when you have a weekend shift then you'll have the days off in the week. Shifts start at 11:30, 13:00, and 14:30.
Weekend Flex: Working every Saturday and Sunday + 3 days during the week. You can be scheduled to any of the shifts.
Weekend Late: Working every Saturday and Sunday (13:30-22:00) + 3 days during the week (flexible shifts).
Summerproject: Working fulltime during the summer, no vacations planned until October.

As a Customer Service Executive you are responsible for handling pre- and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.

Main Responsibilities:

• Handle pre and post reservation inquiries by phone, e-mails and fax;

• Handle sales requests by phone and e-mail;
• Modify, change and/or cancel existing reservations;
• Outbound calls to hotels/guests to arrangement special requests;
• Liaison between guest and hotel to resolve complaints;
• Manage relationships with hotels by providing high levels of customer service and account management support.

 
Required Skills

• Excellent communication skills;
• Excellent commercial selling skills;
• Problem solving;
• Experience with internet and hotel industry;
• Sense of responsibility;
• Independent and customer friendly.

Requirements:

• Our ideal candidate is fluent in English and the language above (minimal B2 level for speaking and writing);
• MBO level or higher;
• Available Full-time (40hrs) and flexible in your schedule;
• In posession of valid work-permit to the Netherlands.

 
What Booking.com will offer you:

• A gross salary of EUR 1.700,- based on 40 hours;
• International working environment;
• Convenient office location in the center of Amsterdam;
• 8% holiday money paid in May of every year;
• 26 holidays per year on full time bases;
• Quarterly Bonus Plan 12% of your salary, based on set targets;
• 20% Premium pay for hours worked after 7pm;
• 60% Premium pay for hours worked on the Weekend;
• 80% Premium pay for hours worked after 7pm on the Weekend;
• Travel Allowance.

Are you interested? Click on the button below and upload your CV and motivation letter. Please subscribe in your motivation for which language and shifts you apply. A motivation is required!

If you have any questions, you can contact Marieke Burger from StudentenWerk Amsterdam on 020-4214243.

Extra informatie

Status

Inactief

Opleidingsniveaus

MBO, HBO, Universiteit

Plaats

Landelijk (dus ook bij jou in de buurt)

Dienstverbanden

Fulltime (startersfunctie), Parttime (overdag), Avondwerk, Weekendwerk, Vakantiewerk, Tijdelijke fulltime baan