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Dutch Customer Support Guest - Lisbon

Do you like Tourism? Are you passionate about online business and have experience in a Customer Care Assistant? Then we have the right job for you!

What are you going to do:

The job:

As a Customer Support Guest you will work by Email and phone to manage Reservations(Requests & Complaints, e.g. date change, cancellation, refund process. You will be their first point of contact and it is therefore important that you like to speak to people and have an understanding of the frustrations some clients might present whey first get through to you 

We are therefore looking for people who have a lot of empathy, patience and who are good at talking. You will be speaking Dutch, but a good level of English is also required. 

Profile: - Fluency in Dutch with English (written and spoken - mandatory); - Emphatic, critical thinker and creative; - Excellent communication skills; - Analytical thinking and organization; - Strong customer orientation; - Flexible and committed.

Schedules: Monday to Sunday, rotating shifts from 09 am to 08 pm 

Once a remote outpost on what was thought to be the farthest edge of the known world, Lisbon had established itself as a centre of operations for Portuguese exploration by the 15th century. The city centre was destroyed by an earthquake in 1755 but was rebuilt by the marquês de Pombal. This seagirt city of multicoloured houses and elegant parks and gardens is no longer the capital of a vast overseas empire. It has been reconstructed as a bustling modern metropolis. In fact, Lisbon was designated a European City of Culture in 1994, and in 1998 it hosted the World’s Fair (Expo ’98). That event sparked the city’s biggest renewal project since the rebuilding that followed the 1755 earthquake, including the construction of the combined road-rail Vasco da Gama Bridge and other extensive upgrades of the city’s transportation infrastructure. The fair also was the primary catalyst for the construction along the Tagus River of an oceanarium, marinas, hotels, commercial complexes, and entertainment venues.


What we offer:

  • RBM
  • Meal Allowance
  • Proportional
  • Performance bonus
  • Challenging, responsible, and varied tasks
  • International work environment and development opportunities

What we ask:

  • No minimum education required
  • Fluency in Dutch with English (written and spoken - mandatory)
  • Emphatic, critical thinker and creative
  • Excellent communication skills
  • Analytical thinking and organization
  • Strong customer orientation
  • Flexible and committed


Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

Extra information

Education Level
Middelbare school, MBO, HBO, Universiteit
Landelijk (dus ook bij jou in de buurt)
Working hours per week
1 - 40
Type of Contract
Parttime (overdag), Tijdelijke fulltime baan
Salary indication
Tussen €8,00 en €20,00 per uur
Responsible for
Customer Support

Landelijk | Sales bijbaan | Parttime (overdag) | Tijdelijke fulltime baan | Middelbare school | MBO | HBO | Universiteit

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