Beschrijving
We are looking for a Dutch speaking Customer Service Executive (Weekend late shift) to join our dynamic, pleasant and international work environment. We provide a culture that is open, innovative and performance orientated. Our scale and scope, commitment to people, and high standards of integrity make Booking.com a great place to work.
- Our next start date is 7th of January 2013.
As a Customer Service Executive (Weekend late shift) you will be working 40 hours per week, every weekend in the late shift and three days during the week in different shifts. You will be responsible for handling pre- and post booking (hotel reservations) inquiries and act as an intermediary between customers and the hotel.
Main Responsibilities:
- Handle pre and post reservation inquiries by phone, e-mail and fax
- Handle sales requests by phone and e-mail
- Modify, change and/or cancel existing reservations
- Outbound calls to hotels/guests to arrangement special requests
- Liaison between guest and hotel to resolve complaints
- Manage relationships with hotels by providing high levels of customer service and account management support
Required Skills:
- Excellent communication skills
- Excellent commercial selling skills
- Problem solving
- Sense of responsibility
- Independent and customer friendly
Our ideal candidate is:
- Experienced with internet and hotel industry
- Fluent in both written and spoken English and Dutch
- Available Full-time (40 h/week) and flexible in work schedule
- Available to work every Saturday and Sunday in the late shift and three days during the week
- Available to attend a full-time (4 weeks) paid training
- In possession of a valid work-permit for the Netherlands
What Booking.com will offer You!!!
- A gross salary of EUR 1.700,- based on 40 hours
- International working environment
- Convenient office location in the center of Amsterdam
- 8% holiday money paid in May of every year
- 26 holidays per year on full time bases
- Quarterly Bonus Plan 12% of your salary, based on set targets
- 20% Premium pay for hours worked after 7pm
- 60% Premium pay for hours worked on the Weekend
- 80% Premium pay for hours worked after 7pm on the Weekend
- Travel allowance
Do you like the sounds of this job? Don't hesitate and click ''Solliciteer direct!''
Extra informatie
- Status
- Inactief
- Opleidingsniveaus
- MBO, HBO, Universiteit
- Plaats
- Amsterdam!
- Dienstverbanden
- Fulltime (startersfunctie), Avondwerk, Weekendwerk
Amsterdam | Callcenter bijbaan | Bijbaan receptioniste | Sales bijbaan | Fulltime (startersfunctie) | Avondwerk | Weekendwerk | MBO | HBO | Universiteit
